Frequently Asked Questions
Desks
Height-adjustable desks typically utilize either single or dual motor systems. Single motor desks employ a single motor mounted externally to one leg, which then drives the adjustment mechanism for both legs. This configuration generally results in a lower price point. However, single motor desks may exhibit less stability and a less refined lifting motion compared to their dual motor counterparts.
Dual motor desks, on the other hand, integrate a dedicated motor into each leg. This independent motor system ensures smoother, quieter operation and a much longer expected life span due to their lower complexity. Dual motor desks often offer a more streamlined and aesthetically pleasing appearance due to the absence of external motor and drive components.And, because we're committed to providing a 15-year warranty across the entire DesksOnline.com.au product range*, we only offer premium Dual Motor solution.
To understand why adjustable desk leg types matter, consider the difference between 2-stage and 3-stage systems. 3-stage legs are crucial for achieving a truly versatile height range. They allow for a minimum height as low as 60cm, enabling comfortable seated work, and a maximum height exceeding 130cm, accommodating users of all statures. In contrast, most 2-stage legs struggle even to extend below the standard seated desk height of 72cm when at their lowest setting. All of our sit-stand desks utilize 3-stage legs to ensure maximum flexibility and user comfort.
All of DesksOnline.com.au's height adjustable desks are rated to a maximum load of 140kg, which is ample and well in excess of what the typical office environment might demand.
We are confident that our desks offer best in class stability. It is inevitable that ALL height adjustable desks will experience some small instability/wobble when raised above a seated height and this is simply due to manufacturing tolerances that create space between the extending parts of the legs. The real question is how well a desk is built to minimize this - we are confident that our desks will exceed your expectation for stability.
At DesksOnline.com.au, we prioritize offering standardized products to keep our prices competitive and delivery times fast. While we generally avoid custom orders, we understand that sometimes you need a specific solution. We're happy to discuss minor modifications like on-site adjustments to worktops or adding cable access holes. For larger projects, we're open to exploring customized desk and table sizes, shapes, and finishes.
Chairs
If you're here then you've likely seen the overwhelming number of office chairs available for purchase online. Our small selection focuses on providing premium options that suit a wide range of needs and budgets. To help you choose the best fit, explore the helpful Buyer's Guide on our blog.
It's time to consider replacing your office chair when you notice visible wear and tear (rips, cracks, fading), experience discomfort (back pain, lack of support), encounter functionality problems (broken parts, wobbling), or have safety concerns (loose parts). If your chair lacks proper ergonomic support or simply no longer fits your needs or aesthetics, it's also time for an upgrade
You should! This chair, priced at $200, offers excellent value-for-money , there's no denying it. We fit into a different market, DesksOnline.com.au's premium 10-year warranty demands a premium 10-year product and as our Office Chair Buyer's Guide decides, the right chair is the one that fits your needs and budget.
You can return your chair at your cost for up to 30 days after receiving it as long as it is undamaged and suitably package for shipment. Please see our "Returns Policy" for more information.
While lifespan varies, an office chair will generally last 5-15 years with regular inspections and maintenance. Service companies like DPO Furniture Service provide very cost effective solutions that can breathe new life into your chairs for a fraction of the cost of new ones.
Ordering
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All new customers are required start out on upfront payment terms. Once we have some trading history you can apply for credit terms pending your company meets all of the credit requirements.
Yes. We can accept all major forms of payment through our Stripe integration.
Volume discounts are calulated and applied automatically during the product selection and checkout process. If you'd like to discuss the possibilty of further discounts contact us prior to making payment.
We understand builders and we know the difficulty in keeping track of multiple orders across multiple projects and sites, so we've included the ability for you to assign an order to a specific customer, location and internal Sales Order number during the order finalization process. These details will also be included on any of the communication and documents we send to you throughout the order fulfilment process.
No problem. During the order finalisation process you will be provided opportunity to select a window of preferred delivery dates.
Delivery
Absolutely! Installation is a fulfilment option we provide as part of the order process. Installation is as easy to add as choosing your preferred Shipping Option and the additional price is calculated and applied automatically as part of the checkout process.
Installation is completed by DesksOnline.com.au staff and/or sub contractors who are fully licenced, insured and screen for suitability regularly. Please contact us if you have any concerns about your order regarding our field teams and we will follow up via our internal process.
The choice to assemble is fully in the hands of the customer and as long as you have followed the provided Installation Instructions your Warranty still stands.
Yes. We will request more information regarding special delivery instructions and limitations at multiple points throughout order finalization and fulfilment. As long as you provide timely and accurate information we can usually accommodate most delivery needs. In some cases this may require additional payment. Further details can be found in our in our "Shipping Policy"
Warranty and Returns
A desk that is showing an error or doesn't respond is almost always a simple fix. Contact us by phone or email and we will walk you through the troubleshooting steps. Most of the time the issue will be resolved. If not then we'll send a technician out to diagnose and rectify as a priority.
As long as it is less than 30 days and the item is undamaged and returned to us in the original packaging, we can provide an exchange or refund. You will need to pay a freight and restocking fee. For more information please see our Returns Policy.
If your product arrives defective or damaged and you let us know within 7 days; or, the product ceases to function as intended and isn't attributable to misuse or mistakes during assembly(and only where assembly has been completed by the customer); you will be eligible for a refund under the terms of our Warranty Policy.
Further Support
We can be contacted via multiple channels. Please see our Contact Us page for all of the options.
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We have both the unpaid DesksOnline.com.au Rewards program and the DesksOnline.com.au Paid Partners program.
DesksOnline.com.au Rewards let's participants earn points by undertaking various positive tasks and actions on this website and on other related websites and channels. It is automatically open to any user of this website as long as they remain subscribed to our Newsletter and don't otherwise meet criteria for disqualification(as outlined in our Program Policies)
DesksOnline.com.au Paid Partners is accessed by invitation and/or application and is only made available to approved users. It is a paid commercial arrangement between DesksOnline.com.au and other commercial entities and provides financial incentives to partners who generate leads and conversion activity.
Full details and terms for both programs can be found on our "Program Policies" page.